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I received a pre-approval purchase agreement to purchase a home. This PAL letter was after all details of my income and credit report was reviewed. Taylor had my income verified by underwriting (the same people who approve the loan) prior to getting me approved for a...
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#1229684
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Quicken Loans: I have primary mortgage with company. Recent email intrusion every other day about loan, refinance loan other marketing ploys. Aggravating to no end. Emailed x2 to stop messages Called three times, last caller said I will nolonger receive any more...
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1.7
#1193783
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Called to ask quicken about a refinance on my house. Got my rates and advised I needed to discuss with my husband called the next day and they gave me different rates? Told me the market changed I got them close to where we were the day before and asked them to send me...
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#1072059
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I talked to these people on the phone and they wanted $8,000 to refinance our loan. I told them we would sell the house before paying that amount. Our home is worth almost three times what is owed but we got it at a very good price at a good time. We were trying to...
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1.4
I didn't like
  • Customer service
#1068385
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I paid over the phone to avoid late fee. I gave the numbers on the bottom of check I have used for 5 years. They said thanks; and sent a email confirming the next day. But greasy Quicken says I gave the numbers wrong; so I stated: show the transcript of me giving the...
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1.6
#1052536
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When I rented my home for 3 months my insurance company made me change my insurance policy to a business policy (yes, Really). Quicken changed my policy number and when they received the bill, they paid it, after having paid the prior bill also - no phone call to ask...
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3.0
#999335
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I believe I was appointed the 'A' Team. All of it Beginning with Charles Wolf,he's gotta be #1 in his department. In addition to Dawn Klumpp and ending with Anna Vira. Flawless process,Professionals,Knowledgeable and Courteous.. I wouldn't think of getting someone else...
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5.0
I liked
  • Staff
#911658
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After reading comments here about Quicken Loans, I want to back up the comments about closing costs. In my first loan with Quicken, I was also told that the estimates would change, not to worry. (?!) As it got closer to closing, I told them I would not pay certain...
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3.7
I liked
  • Website
I didn't like
  • Credit report untrue and no chance to amend
  • Service unavailable as advertised
#875345
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We applied for a loan on 4-29-16. Appraisal was not ordered until 5-5-16. The home was finally inspected on 5-20-16. The appraisal listed exposed electrical wires in unfinished portion of basement to be corrected, but we were not notified of this until 6-1-16. There...
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#866229
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Contact Quicken Loans Mortgage Services

Mailing Address:
6135 Park South Drive Suite 200
Charlotte, North Carolina
United States
Phone:
(866) 650-6970
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