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Called to ask quicken about a refinance on my house. Got my rates and advised I needed to discuss with my husband called the next day and they gave me different rates? Told me the market changed I got them close to where we were the day before and asked them to send me...
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#1072059
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I talked to these people on the phone and they wanted $8,000 to refinance our loan. I told them we would sell the house before paying that amount. Our home is worth almost three times what is owed but we got it at a very good price at a good time. We were trying to...
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1.4
I didn't like
  • Customer service
#1068385
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I paid over the phone to avoid late fee. I gave the numbers on the bottom of check I have used for 5 years. They said thanks; and sent a email confirming the next day. But greasy Quicken says I gave the numbers wrong; so I stated: show the transcript of me giving the...
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1.6
#1052536
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When I rented my home for 3 months my insurance company made me change my insurance policy to a business policy (yes, Really). Quicken changed my policy number and when they received the bill, they paid it, after having paid the prior bill also - no phone call to ask...
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3.0
#999335
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My complaint against Quicken Loans started over a year ago. I applied for a HARP loan. During my telephone interview, I requested a consolidation of a couple debts to be included in the loan. The interviewer took the information and said that would be no problem. At...
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2.0
I didn't like
  • Poor service and reliability
#961896
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I believe I was appointed the 'A' Team. All of it Beginning with Charles Wolf,he's gotta be #1 in his department. In addition to Dawn Klumpp and ending with Anna Vira. Flawless process,Professionals,Knowledgeable and Courteous.. I wouldn't think of getting someone else...
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5.0
I liked
  • Staff
#911658
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After reading comments here about Quicken Loans, I want to back up the comments about closing costs. In my first loan with Quicken, I was also told that the estimates would change, not to worry. (?!) As it got closer to closing, I told them I would not pay certain...
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3.7
I liked
  • Website
I didn't like
  • Service unavailable as advertised
  • Credit report untrue and no chance to amend
#875345
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We applied for a loan on 4-29-16. Appraisal was not ordered until 5-5-16. The home was finally inspected on 5-20-16. The appraisal listed exposed electrical wires in unfinished portion of basement to be corrected, but we were not notified of this until 6-1-16. There...
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#866229
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Contact Quicken Loans Mortgage Services

Mailing Address:
6135 Park South Drive Suite 200
Charlotte, North Carolina
United States
Phone:
(866) 650-6970
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